Purpose of Data Collection

Personal data submitted through our website forms, appointment requests, contact forms, and international patient communication channels may be used for:

• Responding to medical inquiries and patient requests
• Providing information about treatments, departments, and physicians
• Supporting appointment coordination and pre-treatment communication
• Facilitating communication with local and international patients
• Improving patient service quality and communication processes

Types of Data We May Collect

Depending on the form or communication channel used, we may collect personal data such as:

• Full name
• Phone number
• Email address
• Country of residence
• Requested department or treatment information
• Message content shared by the patient
• Medical reports, images, or supporting documents voluntarily submitted

Data Retention and Deletion Policy

Özel Mersin Ortadogu Hospital applies a limited retention approach to personal data submitted through website-based inquiry and communication forms.

• If the patient’s treatment or operation process does not begin, the submitted personal data is deleted and is not retained unnecessarily.
• If the patient’s treatment or operation process is completed, the personal data collected through the website communication process is deleted within 1 week after the completion of the operation.
• This retention and deletion policy applies to website communication data unless a longer retention period is required under applicable legislation, medical record obligations, accounting requirements, technical backup obligations, or other mandatory legal responsibilities.

Data Security

We implement appropriate technical and administrative measures to protect personal data against unauthorized access, disclosure, misuse, loss, alteration, or unlawful processing. Access to personal data is limited to authorized personnel involved in patient communication and treatment coordination.

Sharing of Personal Data

Personal data is not sold or shared with unrelated third parties. Where necessary, information may only be accessed by authorized hospital personnel or service providers involved in communication, coordination, and healthcare service processes, and only to the extent required for service delivery and legal compliance.

Your Privacy Rights

Patients and website users may request information regarding their personal data and may, where applicable, request correction, deletion, or limitation of processing, subject to legal, medical, and institutional record-keeping obligations.

Contact for Privacy Requests

If you have questions about the processing of your personal data, or if you would like to submit a privacy-related request, you may contact Özel Mersin Ortadogu Hospital through the following channels: